Wakefield-based Asset Disposal company BPI has achieved ISO 9001:2015 accreditation, which will help the organisation enhance its operational efficiency and customer satisfaction in 2024.
ISO 9001:2015 is a globally recognised standard for quality management. To achieve and maintain the standard, a company must follow the requirements, including monitoring customer satisfaction, addressing risks, working to a consistently high quality and maintaining reliable services.¹
BPI’s Operations Director Henry Spencer headed up the project with the assistance of Operations Manager David Hennessy. The critical success factor in the project was implementing a collaborative approach with employees to motivate them and promote a sense of achievement. Meanwhile, the ISO accreditation will continue to drive innovation within the organisation, specifically through the requirement to identify opportunities for advancement.
When managing end-to-end asset disposal for various businesses, BPI must use the most effective processes to develop compliant and fair buying and selling processes. By developing a new Quality Management System (QMS) aligned with ISO 9001:2015’s standard, BPI has improved its internal collaborative processes for an enhanced customer experience.
The accreditation encourages greater customer satisfaction by helping businesses streamline operations to reduce errors, anticipate and address potential issues and use customer feedback to drive improvements.
Operations Director Henry Spencer comments on the achievement: “Having a QMS of ISO 9001:2015’s standard demonstrates our commitment to fulfilling customer requirements, enhancing their satisfaction, and demonstrating our commitment to quality. By working under customer-centric requirements, we hope to drive increased customer loyalty and a better reputation in the market.
“Simultaneously, we have undergone a new strategic rebrand and website as we strive to be the go-to industrial marketplace for businesses that are retiring, relocating, restructuring, liquidating or companies who simply need to free up space, generate cash flow or achieve environmental targets.
“Obtaining this accreditation aligns with BPI’s new brand, long-term goals and strategic vision to achieve a standard of the utmost quality and lends itself to a culture of continuous improvement. ISO 9001:2015 requires us to continuously assess and improve our processes, driving innovation and ensuring we remain competitive over time.”
To find out more about BPI , please visit: https://www.bpiauctions.com/assetdisposal/
Full list of ISO 9001:2015 Mandatory Requirements — Documents and Records
- Monitoring and measuring equipment calibration records
- Records of training, skills, experience and qualifications
- Product/service requirements review records
- Record about design and development outputs review
- Record about design and development inputs
- Records of design and development controls
- Records of design and development outputs
- Design and development changes records
- Characteristics of product to be produced and service to be provided
- Records about customer property
- Production/service provision change control records
- Record of conformity of product/service with acceptance criteria
- Record of nonconforming outputs
- Monitoring measurement results
- Internal audit program
- Results of internal audits
- Results of the management review
- Results of corrective actions
